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    Privacy policy V.O.F. Domburg Train Support
    https://www.domburgtrainsupport.nl
    About our privacy policy
    V.O.F. Domburg Train Support cares about your privacy. We therefore only process data which we
    We only process data which we need for (the improvement of) our services and we will carefully handle the information which we have collected about you and your
    use of our services. We never make your details available to third parties for commercial
    available to third parties for commercial purposes.
    This privacy policy is applicable to the use of the website and the services of V.O.F. Domburg Train Support.
    Domburg Train Support. The effective date for the validity of these terms and conditions is 28/05/2021, with the publication of a new version the
    By publishing a new version the validity of all previous versions expires. This privacy policy describes
    which information about you is collected by us, what this information is used for and with whom and under what conditions
    under which conditions this information may be shared with third parties. We also explain to you how
    How we store your data and how we protect your data against misuse and what rights you have with regard to the data you have provided us with.
    with regard to the personal details you have provided us with.
    If you have any questions about our privacy policy, please contact our contact person for privacy matters, the contact details of which can be found at the end of this leaflet.
    can find the contact details at the end of our privacy policy.
    About the data processing
    Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and for whom.
    security techniques we use and to whom the data is accessible.
    Webshop software
    Lightspeed
    Our web shop is developed with Lightspeed software. Personal data that you provide to us for our
    services you provide to us are shared with this party. Lightspeed has access to your
    They will never use your data for another purpose.
    purpose. Lightspeed is obligated, on the basis of the agreement we have entered into with them, to take suitable
    security measures. These security measures consist of the application of SSL encryption and
    A strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the
    Lightspeed uses cookies to collect technical information related to your use of the software; no personal data are collected and/or stored.
    Lightspeed reserves the right to share the collected data within its own group in order to further improve the
    improve its services.
    Webhosting
    Yourhosting
    EXAMPLE: We use web hosting and e-mail services of PayPal. PayPal processes
    personal data on our behalf and does not use your data for its own purposes. However, this party may
    collect metadata about the use of the services. This is not personal data. PayPal has
    appropriate technical and organizational measures to prevent loss and unauthorized use of your
    personal data. Under the terms of the agreement, PayPal is obliged to maintain confidentiality.
    E-mail and mailing lists
    MailChimp
    We send our e-mail newsletters with MailChimp. MailChimp will never use your name and e-mail address for its own
    purposes. At the bottom of every email sent automatically via our website you will see the
    unsubscribe link. You will then no longer receive our newsletter. Your personal data are stored securely by MailChimp.
    stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read.
    whether emails are opened and read. MailChimp reserves the right to use your data for the further
    use your data to further improve the service and as part of this, to share information with third parties.
    share information with third parties.
    Office365
    We use the services of Office365 for our regular business e-mail traffic. This party has
    appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our
    data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic
    confidentially.
    Payment processors
    Mollie
    For the processing of (part of) the payments in our webshop, we use the platform of
    Mollie. Mollie processes your name, address and residence details and your payment information, such as your bank account or credit card number.
    credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal
    personal data. Mollie reserves the right to use your data in order to further improve
    services and, as part of this, share (anonymised) data with third parties.
    All of the above guarantees regarding the protection of your personal data also apply to the parts of
    apply to those parts of Mollie's services for which it engages third parties. Mollie shall not retain your
    data for longer than is permitted under the statutory time limits.
    PayPal
    EXAMPLE: For handling (part of) the payments in our webshop, we use the platform of PayPal.
    platform of PayPal. PayPal processes your name, address and residence details and your
    payment details such as your bank account or credit card number. PayPal has taken appropriate technical and
    organizational measures to protect your personal data. PayPal reserves the right
    right to use your information to further improve services and in the context of
    (anonymized) data with third parties. In the event of an application for a
    payment (credit facility) personal data and information regarding your financial position is shared with credit reference agencies.
    with credit reference agencies. All of the above guarantees regarding the protection of your
    personal data also apply to those parts of PayPal's services for which they use third parties.
    they use third parties. PayPal does not keep your data longer than permitted by law.
    permitted by law.
    Reviews
    WebwinkelKeur
    We collect reviews through the platform of WebwinkelKeur. If you leave a review through WebwinkelKeur then
    You are required to provide a name and email address. WebwinkelKeur shares this information with us, so that we can link the review to your order.
    link the review to your order. WebwinkelKeur also publishes your name on their own website.
    In some cases, WebwinkelKeur may contact you to explain your review. In
    If we invite you to leave a review, we share your name and email address with WebwinkelKeur.
    WebwinkelKeur. They use this information only to invite you to leave a review.
    WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data.
    protection. WebwinkelKeur reserves the right to use third parties for the provision of services.
    We have given WebwinkelKeur permission to do so. All
    above mentioned safeguards regarding the protection of your personal data also apply to the
    apply to the parts of the service for which WebwinkelKeur uses third parties.
    Shipping and logistics
    Sendcloud
    EXAMPLE: If you place an order with us, it is our job to deliver your package to you. We make use of
    We use the services of PayPal to carry out the deliveries. It is therefore necessary that
    We share your name, address and residence details with PayPal. PayPal uses this data
    only for the purpose of executing the agreement. In the case that PayPal uses subcontractors
    In the event that PayPal engages subcontractors, PayPal will also make your data available to these parties.
    Invoicing and bookkeeping
    Snelstart
    EXAMPLE: For the maintenance of our administration and bookkeeping, we use the services of Snelstart.
    Snelstart. We share your name, address and details regarding your order.
    This information is used for the administration of sales invoices. Your personal data is
    transmitted and stored in a protected way. PayPal is obliged to secrecy and will treat your information
    confidentially. Snelstart will not use your personal information for other purposes than
    described above.
    External sales channels
    Purpose of the data processing
    General purpose of the processing
    We use your data exclusively for the purpose of providing our services. This means that the purpose of the
    processing is always directly related to the order you give us. We do not use your data for
    (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will not be able to do so.
    request - to contact you at a later date, we will ask you for your explicit permission. Your
    information will not be shared with third parties, other than to meet accounting and other administrative
    obligations. These third parties are all bound to secrecy by the agreement between them and us or by an oath of office.
    between them and us or an oath or legal obligation.
    Automatically Collected Data
    Data that is automatically collected by our website is processed with the aim of further improving our
    services. This data (e.g. your IP address, web browser and
    operating system) are not personal data.
    Cooperation with tax and criminal investigations
    When the occasion arises, V.O.F. Domburg Train Support can be obliged on the basis of a legal obligation to share your
    obliged to share your details in connection with a governmental fiscal or criminal investigation.
    In such a case we are forced to share your data, but we will oppose to this within the possibilities of the law.
    the possibilities offered by law.
    Storage periods
    We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you
    indicate that you no longer wish to make use of our services. If you indicate this to us, we will
    If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must
    invoices containing your (personal) data, we will therefore keep this data for as long as the applicable
    These data will therefore be retained for as long as the applicable term lasts. However, employees will no longer have access to your client profile and documents that
    we have produced as a result of your instructions.
    Your rights
    Pursuant to applicable Dutch and European legislation, you, as the person concerned, have certain rights with regard to
    Under applicable Dutch and European legislation, as a data subject you have certain rights with regard to the personal data that is processed by us or on our behalf. Below we explain what your
    We explain below what your rights are and how you can exercise them. In principle, in order to prevent abuse, we will send
    Copies and copies of your data will only be sent to your e-mail address already known to us. In the event that you send the
    In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself.
    identification. We keep a record of completed requests; in the event of a forgetfulness request, we administer an anonymous record.
    we administer anonymised data. All copies and transcriptions of data will be received in the machine-readable
    machine-readable data format that we use within our systems. You have the right at all times to submit a
    You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an
    wrong way.
    Right of inspection
    You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you.
    or can be traced back to you. You can make a request to that effect to our contact person for
    privacy matters. You will receive a response to your request within 30 days. If your request is granted
    We will send you a copy of all the data with a list of the processors who are holding this data at the e-mail address we have on record.
    who are responsible for this data, stating the category under which we have stored this data.
    stored.
    Right of rectification
    You always have the right to have the data that we process, or have processed, and which relate to you or can be traced back to you, rectified.
    or can be traced back to you. You can make a request to this effect to our contact person for privacy matters.
    for privacy matters. You will receive a response to your request within 30 days. If your request is granted
    We will send you a confirmation at the e-mail address we have on record that the data has been modified.
    Right to restriction of processing
    You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you.
    You have the right to restrict the data we process (or have processed) that relate to your person or can be traced back to that person at any time. You can make a request to this effect to our contact person for
    privacy matters. You will receive a response to your request within 30 days. If your request is granted
    If your request is granted, we will send you a confirmation at the e-mail address provided to us that the data will no longer be processed until you lift the restriction.
    will no longer be processed until you lift the restriction.
    Right of portability
    You always have the right to transfer the data that we process, or have processed, and which relates to you or can be traced back to you, to a third party.
    are traceable to you, to be carried out by another party. You can make a request to that effect to
    Our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is
    If your request is granted, we will send you copies or copies of all the data about you that we have processed or stored at the e-mail address provided
    about you that we have processed or that have been processed on our behalf by other processors or third parties. In all likelihood we will be able to
    It is likely that in such a case we will no longer be able to continue providing our services, as the secure interconnection of data files is no longer possible.
    In such a case, it is likely that we will no longer be able to continue providing our services as the secure interconnection of data files can no longer be guaranteed.
    Right of objection and other rights
    As the occasion arises, you have the right to object to the processing of your personal data by or on behalf of
    by or on behalf of V.O.F. Domburg Train Support. If you object we will immediately cease the
    If you raise an objection we will immediately discontinue the processing of your personal data while we await processing of your objection. If your objection is well-founded, we will
    make copies and/or copies of the data which we are processing (or have processed) available to you and then permanently discontinue the
    permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling.
    You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right
    apply. If you believe that this is the case, please contact our contact person for privacy matters.
    privacy issues.
    Cookies
    Google Analytics
    Through our website, cookies are placed by the American company Google, as part of the "Analytics" service.
    We use this service to track and get reports about how visitors use the website.
    This processor may be obliged under applicable laws and regulations to provide access to these data.
    data. We collect information about your surfing behaviour and share this data with Google. Google may use this information
    Google can interpret this information in conjunction with other data sets and thus track your movements on the internet.
    tracking of your movements on the internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
    other Google services and products.
    Cookies from third parties
    In case software solutions of third parties make use of cookies, this will be mentioned in this
    privacy statement.
    Changes in the privacy policy
    We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
    recent version. If the new privacy policy affects the way in which we already process data relating to you, we will inform you by e-mail.
    If a new privacy policy affects the way we already process data relating to you, we will inform you by e-mail.
    Contact details
    V.O.F. Domburg Train Support
    Fokko Kortlanglaan 2a 3853 KG Ermelo Netherlands T (34) 174-5992 E [email protected]
    Contact person for privacy matters
    Martin Domburg

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