Return policy

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancelling, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs.

To make use of this right, you can make your order a return in your account. We will then refund the amount due within 14 days of registering your return, provided that the product has already been received in good and original condition.

Are you returning a web order? Then click here

If it does not concern a webshop order:

The return of your order is free of charge, you can offer the package to a PostNL service point:

Domburg Train Support
Postal code 3029
3850 VB Ermelo