Return policy

PLEASE NOTE:
When returning anything to us, always include your name and order number or receipt number with the physical shipment!

You have the right to cancel your order up to 14 days after receipt without giving a reason. You have another 14 days to return your product after cancellation. You will then be credited the full order amount including shipping costs.

To exercise this right, you can create your order as a return in your account. We will then refund the amount due within 14 days of reporting your return provided the product has already been received back in good and original condition.

Shipping address for parcels
DTS Modelspoor
Zwaluwstraat 15
3853 CA Ermelo
Netherlands

Conditions for acceptance of returns:
If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass on this depreciation of the product to you. So please treat the product with care and make sure it is properly packed when you return it.

If you have any doubts about this please contact us anytime!